1. General Cancellation Policy
At Terruvah, we understand that plans can change. Our cancellation policy is designed to be fair and transparent while balancing the needs of our customers and our service providers. The specific cancellation terms vary based on the type of booking, destination, season, and supplier policies.
2. Hotel Reservations
The following cancellation terms apply to hotel reservations:
| Cancellation Timing | Refund Amount | Notes |
|---|---|---|
| More than 30 days before check-in | Full refund minus a 5% administrative fee | Processing time: 7-10 business days |
| 15-30 days before check-in | 75% refund of total booking amount | Processing time: 7-10 business days |
| 7-14 days before check-in | 50% refund of total booking amount | Processing time: 7-10 business days |
| Less than 7 days before check-in | No refund | Credit may be offered at our discretion |
| No-show | No refund | Full payment will be charged |
Please note that some premium or specially negotiated rates may have more restrictive cancellation policies. These will be clearly communicated during the booking process.
3. Package Tours and Experiences
Cancellation policies for package tours and experiences are as follows:
| Cancellation Timing | Refund Amount | Notes |
|---|---|---|
| More than 60 days before departure | Full refund minus deposit (typically 20%) | Processing time: 14-21 business days |
| 30-59 days before departure | 50% refund of total package price | Processing time: 14-21 business days |
| 15-29 days before departure | 25% refund of total package price | Processing time: 14-21 business days |
| Less than 15 days before departure | No refund | Credit may be offered at our discretion |
For specialized tours, adventure experiences, or during peak seasons, stricter cancellation terms may apply. These will be specified at the time of booking.
4. Special Considerations
We understand that certain circumstances may require special consideration:
- Force Majeure: In cases of natural disasters, government travel advisories, or other unforeseeable events beyond our control, we will work with you to reschedule your trip or provide credits for future travel.
- Medical Emergencies: With proper documentation from a medical professional, we may offer more flexible cancellation terms for genuine medical emergencies.
- COVID-19 Specific Policies: Special cancellation terms may apply during the ongoing pandemic. Please refer to our current COVID-19 policy at the time of booking.
5. Travel Protection
We strongly recommend purchasing comprehensive travel insurance to protect your investment against unexpected events. Travel insurance can provide coverage for trip cancellation, interruption, medical emergencies, and more. We can assist you in finding an appropriate travel insurance policy for your journey.
6. How to Cancel a Booking
To cancel a booking, please follow these steps:
- Log in to your Terruvah account
- Navigate to "My Trips" or "Bookings"
- Select the booking you wish to cancel
- Click on the "Cancel Booking" option and follow the prompts
Alternatively, you can contact our customer service team directly:
- Email: [email protected]
- Phone: +1 (212) 555-1234
Please include your booking reference number and full name when contacting us about cancellations.
7. Refund Processing
When a refund is due, it will be processed back to the original payment method used for the booking. Processing times vary depending on your payment provider and can take between 7-21 business days. For credit card refunds, your card issuer may take additional time to reflect the refund in your account.
8. Modifications to Bookings
If you need to modify your booking rather than cancel it entirely, please contact us as soon as possible. Depending on the type of change and how close it is to your travel date, modification fees may apply. In many cases, modifications can be more cost-effective than cancellation and rebooking.
9. Contact Information
If you have any questions about our cancellation policy, please contact us at:
Email: [email protected]
Phone: +1 (212) 555-1234
Address: 123 Travel Street, Suite 500, New York, NY 10001, USA
Last Updated: March 15, 2025