Responsible Gaming

1. Our Commitment to Responsible Gaming

At Terruvah, we are committed to promoting responsible gaming and providing a safe, enjoyable environment for all our guests. We believe that gaming should be an entertaining experience and part of a balanced lifestyle. Our responsible gaming program aims to prevent problem gambling and provide support for those who may need assistance.

2. Our Responsible Gaming Principles

Terruvah's approach to responsible gaming is guided by the following principles:

• Prevention: We implement measures to prevent problem gambling before it starts, including staff training, customer education, and responsible marketing practices.
• Protection: We protect vulnerable individuals, including minors and those at risk of developing gambling problems, through rigorous age verification and self-exclusion programs.
• Partnership: We work collaboratively with industry groups, treatment providers, and regulatory bodies to promote responsible gaming standards and practices.
• Transparency: We provide clear information about the odds of winning, potential risks of gambling, and where to find help for gambling problems.

3. Responsible Gaming Measures

We have implemented the following measures to promote responsible gaming:

• Age Verification: We strictly enforce age restrictions and require valid identification to verify that all guests meet the legal gambling age requirements.
• Self-Exclusion Programs: We offer self-exclusion options for individuals who wish to restrict their access to gambling activities.
• Deposit Limits: We provide tools that allow players to set limits on how much they can deposit into their gaming accounts.
• Time Limits: Players can set time limits on their gaming sessions to help manage their play.
• Reality Checks: Regular notifications remind players of how long they have been playing.
• Staff Training: Our employees receive comprehensive training on responsible gaming and how to identify signs of problem gambling.

4. Recognizing Problem Gambling

Problem gambling can affect anyone. It's important to recognize the signs early and seek help if needed. Some common signs of problem gambling include:

• Spending more time or money on gambling than intended
• Feeling stressed, anxious, or guilty about gambling
• Trying to win back losses (chasing losses)
• Lying about gambling habits or hiding gambling from others
• Borrowing money or selling possessions to fund gambling
• Gambling to escape problems or relieve negative feelings
• Neglecting work, relationships, or personal responsibilities due to gambling

5. Tips for Responsible Gaming

We encourage all our guests to follow these guidelines for a positive gaming experience:

• Set a budget before you start and stick to it
• Only gamble with money you can afford to lose
• Set time limits for your gaming sessions
• Take regular breaks during gaming sessions
• Don't gamble when upset, stressed, or depressed
• Balance gambling with other leisure activities
• Never chase losses or try to win back money you've lost
• Don't borrow money to gamble
• Consider gambling as entertainment, not as a way to make money

6. Support Resources

If you or someone you know is experiencing problems with gambling, help is available. The following resources provide information, support, and treatment options:

7. Contact Us

If you have any questions or concerns about our responsible gaming policies, please contact our Responsible Gaming Team:

Email: [email protected]
Phone: +1 (212) 555-1234
Address: 123 Travel Street, Suite 500, New York, NY 10001, USA

Last Updated: March 15, 2025